Using Google Authenticator Chrome Extension for Two-Factor Authentication

This document walks you through setting up two-factor authentication (2FA) for the Instart portal, using the Google Authenticator Chrome extension as the additional factor.

  1. Launch the Google Chrome extension store and install the “Google Authenticator” extension.
  2. Log in to the Instart customer portal at and go through the steps to set up 2FA.

    If this is the first time you are setting up 2FA, you will be prompted to re-enter your password:

  3. You will be presented with a QR code and a key, as shown below:

    Copy the key (the number just above the QR Code).
  4. Open up the newly-installed Chrome extension and click the + to add a new account:
  5. Select Manual Entry:

    and paste the license key you copied from the Instart portal:

    The Chrome extension should now display the 2FA passcode that you can use to log in to the Instart customer portal.

    Note the small timer to the right of the code. This indicates the timeout that occurs, at which point the passcode expires and a new one is displayed. So if you enter the passcode in the portal login at the same moment as the timer runs out, it won't be accepted. Simply enter the refreshed passcode.